Chat with our docs went mainstream in 2026. Most rollouts are still a liability.
Every team bought retrieval. Few shipped permissions, citations, or a way to know when the model is guessing.
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WhatsApp is the checkout lane now, and most backends still treat it like a side channel
Customers already order, pay, and follow up in chat. The gap is not the UI. It is whether those messages write to the same database your team trusts.
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