The support bot backlash is here, and it is almost always an escalation problem
Customers did not turn on AI support because they hate speed. They turned on it because bots trap them in loops with no way out.
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Half of operations software in 2026 is still a spreadsheet and a WhatsApp group
The gap is not ambition. It is that real work still happens in threads and cells while the 'platform' lags by a week.
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